# 3. I did not receive Crystal upon reloading, what should I do?

If you didn't receive the recharged **Crystal**, please note down your current **Crystal** count and try restarting the game or clicking "**Home**".

If you haven't received the **Crystal** after restarting the game or clicking "**Home**", kindly wait for **24 hours**.

If you still haven't received it, please take a screenshot and provide your order information to contact customer service for assistance.

For Google, please provide the transaction ID (GPA.xxxx-xxxx-xxxx-xxxx), which can be found by following these methods:

1. After a successful purchase, Google will send an order receipt.
2. Go to this website: <http://pay.google.com/> and locate your order.

For Apple, please provide a screenshot of the invoice notification

If you still haven't received them, please contact customer support for assistance.

<mark style="background-color:orange;">**<raidersrumbleCS@bloxmith.com>**</mark>